The Client Chemistry Check analyses your customer connections on a deeper, more emotional level. How do clients (or other departments you work with as as a team) perceive the interactions with your team? Do they consider you as sweet, sour, salty, bitter or umami? Or a mix. Maybe there’s a difference in tone of voice (energy) when you call them or write them? Very insightful and team friendly. The results are very practical and motivates to immediately start improving client communications. It’s playful, human, and reflective. Feedback never tasted that good!
Does your self image match with how your friends & family perceive you? Why not ask them? What’s the impact of your personality flavours on them? And, what can you do to have even better, more meaningful relationships with the people you love.
How does it work?
– we send 3-5 invitations to your friends/family to reflect on your personality,
– after completion, you get an extensive report about: your self image, how others perceive you (anonymized), which flavours you might tone down of show more, and practical suggestions to stop or start doing things,
– see here, for an example of a ‘friends & family report.
– your friends will be asked to give feedback on the impact of your personality, and cannot see the overall results. That’s for you to discuss with them afterwards.
Which friends are most important to you? Or maybe you should ask feedback to a nice mix of your best friends and your family…
Maximize your added to the people you work with by asking them for feedback. Would they like you to be a little less or more sweet, sour, salty, bitter or umami? And what do they suggest for you to stop or to start doing?
How does it work?
– we send 3-5 invitations to your co-workers/clients to reflect on your personality,
– after completion, you get an extensive report about: your self image, how others perceive (anonymized), which flavours you might tone down of show more, and practical suggestions for improving your work impact,
– see here, for an example of a ‘clients & co-workers’ report.
– the self-chosen clients or co-workers will be asked to give feedback on the impact of your personality, and cannot see the overall results. That’s for you to discuss with them afterwards.
Which co-workers or clients would be honoured to give you feedback?
FOCUS – Define What Matters
Set the intention. Zoom in on the key interactions, relationships, and touch points that shape the customer (or internal stakeholder) experience.
Outcome: A clear picture of what (and who) you want feedback on — plus a curious mindset.
Button: Your Customer Focus
(gewoon zwart/wit)
EXPLORE – Taste the Feedback
Gather insights in a sensory, reflective way. Use the “flavour” metaphor (sweet, sour, salty, bitter, umami) to explore how your team’s communication, energy and behaviour are perceived. Ask:
Outcome: A flavour profile of your team as experienced by others — including highlights and blind spots.
button: Team Report (example)
(gewoon: zwart/wit)
ACTION – Refine the Recipe
Turn insight into action. Adjust your team’s tone, rhythm, or approach to better align with the experience you want to create. Includes:
Outcome: Improved client connection, stronger alignment between intention and perception, and a more cohesive team. style.
button: Quote for Customer Connection Check (oranje/zwart)
